Frequently Asked Questions
Basic Ordering Questions
Do you offer large purchase discounts?
We typically do not offer standard discounts on large purchases. However, we evaluate each request on a case-by-case basis. The possibility of a discount may depend on the specifics of what you’re looking to purchase. We encourage you to contact our sales team and discuss the items you are looking to buy.
What is your policy regarding shipping firearms?
Our standard policy is shipping firearms to your local FFL. If you don’t have an FFL, please contact us for assistance.
Payment Method Questions
What major credit cards are accepted?
American Express, Discover, MasterCard, and Visa are accepted.
Do you accept checks or money orders?
We do not accept personal checks or money orders. However, wire transfers are acceptable.
Ordering Online Questions
Can I buy a gun online?
Yes, you can buy a gun online. Being that Luxus Capital specializes in high-end collectibles, our customer service representative will help you place the order. Contact us and we’ll be happy to assist.
Can next-day and second-day orders be expedited?
For next-day and second-day orders, please contact a customer service representative to ensure any items can be delivered as soon as possible.
Do you provide a catalog with purchases?
Our first catalog will be released on our one-year anniversary. Currently, we do not provide a catalog with your purchase.
How do I know if I'm ordering a restricted product?
Contact us to be certain.
Shipping Cost Questions
How are shipping costs determined?
Shipping is done on an item-by-item basis. Insurance may come into play.
Buying Guns Online
How do I buy a gun online?
Being that Luxus Capital specializes in high-end collectibles, our customer service representative will help you place the order. Contact us and we’ll be happy to assist.
Order Status
How can I change, add, or cancel my order?
You cannot change or add items after an order is placed. For canceling, contact customer service as soon as possible.
How can I check if my order has shipped?
Order status can be checked through the ‘Order Status’ link on the website.
Why is my order taking so long to ship?
This is highly unusual with Luxus Capital’s high-end collectibles, so please do contact us if you experience any delay.
Returns and Warranty
What is the return policy?
No returns are accepted for any items purchased.
WANT TO CONTACT US?
If you have any questions, queries, or comments, please feel free to get in touch, and our team will be delighted to help you.
